Terms Of Service

Your satisfaction is our first priority, but we still need to agree to some rules to ensure that there are no misunderstandings about No Spot Laundry's (referred to as "we," "us", or "our") or your obligations during our time together.
By using our services you acknowledge and accept the following Terms and Conditions:
laundering suitability
You agree that your clothes can be washed in warm water, and dried using medium heat in a tumble dryer. We cannot be liable for any damage to clothing that is not suitable for a standard laundering process. We can not examine each individual garment tag before processing the laundry. Therefore, if something is “dry-clean only,” or otherwise unsuitable for common washing and drying techniques, please do not include it in the laundry you give to us.
We also reserve the right to decline cleaning any piece of laundry if we think it may cause damage to our equipment or our staff. This includes excessively soiled items or items with biohazards such as urine, feces, blood, etc.. This also includes laundry from households with known infections such as bed bugs or other transmissible pests. This is for the health and safety of our team and our customers.
Payment
Payment for services is due at time of service. If you do not want our service, please let us know and we will cancel your wash. Although we truly hope you are satisfied with our services, once we have laundered your clothes, we cannot offer a refund. All new Wash & Fold, Pickup & Delivery and Commercial accounts are set up with credit/debit cards on file for auto-payment and payment will be collected before laundry is returned.
You can send us any amount of laundry you choose, but any loads weighing less than 10 pounds will be charged our minimum weight of 10 pounds. Our weights are final.
Damaged Laundry
We do everything we can to avoid damaging your clothing, but there are things that even we miss. Please check your pockets prior to washing or dropping off an order; we can not be responsible if something left in your laundry causes damage to your items.
All laundering processes cause normal wear and tear on clothing. As a result, we are not responsible for any wear and tear of laundry, including: loss of buttons, fading, fatiguing, or abrasions.
color bleeding
We sort your laundry in order to provide the best service possible and we use “color catchers” to prevent bleeding of items. However, we can’t be held responsible for the re-disposition of colors (aka bleeding) or shrinking / stretching.
Lost Laundry
We have a very robust tracking system for all orders from the time they are picked up / dropped off to the time they are delivered back to you. We tag all your bags and loads with your name, and that tag travels with your laundry to ensure all items are returned to you. We also have systems in place to check each work area before and after so that no laundry is left behind.
However, we do not assume any responsibility for missing pieces of laundry. Because laundry is processed by the load, and not “per item”, we simply have no efficient way of verifying that we received any particular piece of laundry in the first place.
If you request that we leave your laundry unattended (e.g., on your porch, in a hallway, or in your foyer) or with a third party (e.g., with a doorman or a neighbor), we are not responsible for your laundry before we have picked it up or after we have dropped it off. You also agree that our records of pick-up and drop-off times are true and accurate.
If you think that a piece of your laundry may have been lost, please contact us immediately. We will take 24-48 hours to review our camera footage and do a thorough search of the building. While we do this we ask you to also conduct a thorough search of your belongings. If the lost laundry is determined to undoubtedly be the fault of No Spot Laundry and it is unretrievable, we will meet with you to determine the best way to make amends.
Scheduling
You're free to cancel any appointment up to 1 hour prior to the start of your delivery window, so if you don't have any laundry for us to wash on a particular week, please be sure to notify us more than 1 hour before your appointment time so we don't come to your address and need to charge a no-show fee. We require at least 1 hour's cancelation notice for residential appointments, at least 2 hours notice for commercial appointments.
It is possible that we may be late at some point due to unforseeable circumstance, but we do our best to pick-up your laundry at the agreed upon time. Similarly, we hope that you will strive to be on-time for your pick ups and deliveries. If you do miss a pick-up or delivery, we reserve the right to charge a 10$ missed pickup fee. We will try to coordinate an alternate time as soon as possible.
Allergies
All Free Clear markets their detergent as "hypoallergenic" and we take them at their word. However, we do wash clothes in shared washing machines where other detergents may have been used, and it is possible that small amounts of other detergents, which may not be hypoallergenic, may not be completely rinsed out of these washing machines.